RETURNS, EXCHANGES & SHIPPING

Preparation

Please remember that each order is handmade to order, so please expect a production time of 1-4 weeks unless you are purchasing an item currently in stock or part of a drop.

Shipping

After you receive the email noting that your product is ready to be shipped:

Domestic orders will take 2-5 working days to be processed. We partner with MNG Kargo and Yurtiçi Kargo to provide tracking information via SMS to your contact number. If you don’t receive tracking details, please email us at info@desen.shop.

For global shipping, your order will arrive within 3-10 working days after shipping. Please email us your tracking details at info@desen.shop.

We also offer courier delivery and studio pickups from Monday to Friday. Please email us at info@desen.shop to arrange it.

Returns

You can return your purchase within 14 days of receipt, but we do not refund shipping costs. The product must be in the same condition as when received, with no signs of usage, and in the original packaging. You’re responsible for the return shipping unless the product has a significant defect.

Please use Yurtiçi Kargo or MNG Kargo to return your order for domestic orders. The return shipping charges belong to the buyer; if not, they will be deducted from the purchase to be refunded.

HAZAL MARAS DANISMANLIK TICARET LTD

Manolya Apartmani, Manolya Sokak, 7/1, Bebek, Besiktas, Istanbul, 34342

To initiate a return, please email us at info@desen.shop with a detailed description and an image of the product’s condition.

Please note that colors may vary due to the nature of the product, and we do not accept returns based on colors. For overseas returns, we only accept returns for defective products, and we do not refund taxes or shipping charges, only the product’s original cost.

Exchanges

To exchange a product, please return it to us at info@desen.shop and place a new order. Unfortunately, we do not cover the shipping costs of exchanges.

Billing

For all billing-related inquiries and to receive your bill with specific address or company details, please email us at info@desen.shop immediately after placing your order. We do not change billing details within 24 hours after the order has been made.